topic Re: Unable to open Paramount+ in Sky Q

Unable to open Paramount+

Janj — Fri, 22 Nov 2024 12:33:47 GMT

I can't get Paramount+ to open. It just goes around in circles, it says you've got Paramount+ then sends my back to the sign in page. I had been watching it and then one day it stopped letting me in. I have tried to start from the beginning again but it says I already have it.

I have updated my apps

I have done the 001 thing

I have reset my SkyQ box

I have switched it off for 30 seconds etc etc

I have even contacted Paramount and tried to reinstall it using the code but it doesn't give me option to put a code anywhere.

I am completely stumped as to what else to try.

Please help!

Re: Unable to open Paramount+

Mr+Flibbles+86 — Sat, 23 Nov 2024 09:09:13 GMT

Hi there @Janj , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Unable to open Paramount+

Addie15 — Mon, 25 Nov 2024 12:59:30 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.