Sky Qbox keeps crashing

dubirl — Fri, 22 Nov 2024 21:29:25 GMT

Over the past two months, my SkyQ box is crashing on a regular basis (getting worse)-

Box won't come out of standby
Box crashes when recording more than one program - no particular station
Sky mini boxes lose connection
I have disconnected the ethernet cable and switched back to Wifi - same issue!
I have rebooted the router
The SkyQ box is at least 4 years old
Software version - Q270.000.10.02L
UI version - 27.772.271.00
Hardware version - 32B206
Network Version 2.0

Any idea on how to resolve this issue?

Re: Sky Qbox keeps crashing

oldfella — Fri, 22 Nov 2024 21:42:34 GMT

@dubirl wrote:

Over the past two months, my SkyQ box is crashing on a regular basis (getting worse)-

Box won't come out of standby

Box crashes when recording more than one program - no particular station

Sky mini boxes lose connection

I have disconnected the ethernet cable and switched back to Wifi - same issue!

I have rebooted the router

The SkyQ box is at least 4 years old

Software version - Q270.000.10.02L

UI version - 27.772.271.00

Hardware version - 32B206

Network Version 2.0

Any idea on how to resolve this issue?

Hi @dubirl

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Sky Qbox keeps crashing

dubirl — Fri, 22 Nov 2024 21:54:51 GMT

Thanks, oldfella - I'll try resetting the box tomorrow and will post an update once completed.

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Sky Qbox keeps crashing

Re: Sky Qbox keeps crashing

Re: Sky Qbox keeps crashing