TV keeps saying please insert card right side up.

Debzanurse24 — Fri, 22 Nov 2024 20:23:34 GMT

Our box is new and for the past two weeks every now and again it comes up with a message saying insert card right way up. We then turn it all off, take the card out, wait for about five mins then turn it back on. It's still saying the same thing. Help please !!!!!!

Re: TV keeps saying please insert card right side up.

oldfella — Fri, 22 Nov 2024 20:51:14 GMT

@Debzanurse24 wrote:

Our box is new and for the past two weeks every now and again it comes up with a message saying insert card right way up. We then turn it all off, take the card out, wait for about five mins then turn it back on. It's still saying the same thing. Help please !!!!!!

Hi @Debzanurse24

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Take it out and give the chip a gentle wipe with a damp lint free cloth or E-cloth.
Ensure that it completely dry before you reinsert it chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

Re: TV keeps saying please insert card right side up.

Debzanurse24 — Sat, 23 Nov 2024 11:13:45 GMT

Thank you so much xx

topic Re: TV keeps saying please insert card right side up. in Sky Q

TV keeps saying please insert card right side up.

Re: TV keeps saying please insert card right side up.

Re: TV keeps saying please insert card right side up.