topic Re: Sky q not working in Sky Q

Sky q not working

Anjusharma — Fri, 22 Nov 2024 18:39:35 GMT

I've up loaded the software and now the upstairs box isn't working

Re: Sky q not working

oldfella — Fri, 22 Nov 2024 18:49:28 GMT

@Anjusharma wrote:

I've up loaded the software and now the upstairs box isn't working

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Re: Sky q not working

Anjusharma — Fri, 22 Nov 2024 19:04:36 GMT

I've done all that was suggested

they are saying it is a software update

I've followed the instructions but the upstairs q box is still not working

Re: Sky q not working

oldfella — Fri, 22 Nov 2024 19:42:47 GMT

@Anjusharma wrote:

I've done all that was suggested

they are saying it is a software update

I've followed the instructions but the upstairs q box is still not working

What is saying it is a software update @Anjusharma ???

If it is a message on you Television it may be a television update that you need to clear with your Television remote (ie not your Sky remote)

Exactly what is the message??