topic Re: Sky not linking to Netflix after tech-support error. in Sky Q

Sky not linking to Netflix after tech-support error.

mikert — Thu, 21 Nov 2024 16:09:51 GMT

A few weeks ago I couldn't open Netflix (premium) on 1 of my miniboxes (worked good on main box, other TVs), I got a continued red circle, not opening at all.

Tech support went though endless (timewasting as far as I'm concerned) to do with the account, ignoring it was working everyhere else.

He had me reset the app on minibox (I already did this, but did it again with him guiding)

He then had me rest the minibox, which I told him I wasn't too happy with, but followed the instructions.

Still not working on minibox.

He said they would need to refresh the Netflix account (again - I told him it was working everywhere else), and that's when a whole lot more pain begun.

I have now lost Netflix completely. Sky insist they've done everything and to contact netflix. I contacted Netflix and they say the link isn't coming through.

Whenever I try Netflix now it's asking for payment details.

I've spent abou 6 hours with sky, phone & chatting, and detting nowhere.

Only way out as I see is to give up ans pay Netflix direct (at extra cost!)

Any ideas anybody please?

Re: Sky not linking to Netflix after tech-support error.

Addie15 — Fri, 22 Nov 2024 09:15:56 GMT

Hi there, @mikert. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky not linking to Netflix after tech-support error.

mikert — Sat, 23 Nov 2024 14:41:36 GMT

Unfortunately sky employee is unable to help in this instance.

In the meantime I raised an online complaint and was due a callback lunchtime today.

It seems all the calls from sky today are going straight to voicemail. I have no blocked numbers set up, no forwarders etc, and other calls are coming through.

Could sky be using "ringless voicemail"??

Re: Sky not linking to Netflix after tech-support error.

mikert — Sun, 24 Nov 2024 12:20:56 GMT

Just to feedback in case anyone else has similar issues.....

I decided to bite the bullet and buy netflix direct. But it wouldn't accept my card details 🙄

I called netflix, and it turns out their system had decided I live in Egypt. They then cancelled my current (on hold) service, and I re-registered and success, I'm in.

I then went to one of my sky boxes, logged out of my Netflix app, and then back in, and success again, now through sky on Netflix Premium.

So everything's back as it was a fortnight or so ago, EXCEPT for the increased monthly cost as I've lost my 18 months offer I had when renewing sky last year.

Sky are insisting tough luck, even though all this is their fault.

No wonder so many are buying dodgy sticks 🤠