topic Re: Samsung Frame in Sky Q

Samsung Frame

Ellida — Wed, 20 Nov 2024 10:57:55 GMT

We are having intermittent issues with the connection between our Sky Q box and our Samsung Frame TV. It appears to lose the picture, it sort of blips out. It happens irregularly and can be worse on some days than others. Thank you in advance for any ideas! Seriously considering binning Sky as the TV works perfectly when using Apps!

Re: Samsung Frame

PandJ2020 — Wed, 20 Nov 2024 11:39:51 GMT

HDMI lead is mostly likely issue.

How long is it? Check its pushed in fully? Tried a different one?

Re: Samsung Frame

Ellida — Wed, 20 Nov 2024 14:01:50 GMT

Thank you - we've tried that and unfortunately it made no difference

Re: Samsung Frame

Chodley — Wed, 20 Nov 2024 14:04:25 GMT

What happens if, just as a test, you run the Q box at 1080p?

Re: Samsung Frame

Ellida — Thu, 21 Nov 2024 08:11:42 GMT

And how do we do that please?

Re: Samsung Frame

Laing1 — Thu, 21 Nov 2024 16:58:08 GMT

@Ellida wrote:

And how do we do that please?

@Ellida press the home button on the remote scroll down to setting > setup> audio /visual > picture resolution and set it to 1080p

Re: Samsung Frame

Ellida — Fri, 22 Nov 2024 07:54:17 GMT

Thank you- will try that!