topic Re: Sky Q box not working in Sky Q

Sky Q box not working

Rhylan — Thu, 21 Nov 2024 08:29:21 GMT

main box flashing red & green to screen saying updating software step 1of2 but doesn't move from their

Re: Sky Q box not working

Rhylan — Thu, 21 Nov 2024 08:33:56 GMT

Sky Q box flashing red&green my mini boxes saying on screen error with main box

Re: Sky Q box not working

Quoman7 — Thu, 21 Nov 2024 08:35:37 GMT

@Rhylan wrote:

main box flashing red & green to screen saying updating software step 1of2 but doesn't move from their

Hi @Rhylan Try:-

Switch the Sky Q box off at the mains.
Hold down the standby button on the front of the box, then switch it back on at the mains.
Keep the standby button held down until you see alternating red and amber lights on the front of the box. This will start a software update.

Re: Sky Q box not working

Quoman7 — Thu, 21 Nov 2024 08:40:01 GMT

@Rhylan wrote:

Sky Q box flashing red&green my mini boxes saying on screen error with main box

@Rhylan The Mini box connects to the main SKYQ box, if the main box is not up and running then the Mini box will not work.

Re: Sky Q box not working

Rhylan — Thu, 21 Nov 2024 08:44:23 GMT

Still not working still flashing red & green screen says updating software step 1 of 2 but doesn't move on from that

Re: Sky Q box not working

Quoman7 — Thu, 21 Nov 2024 08:50:18 GMT

@Rhylan wrote:

Still not working still flashing red & green screen says updating software step 1 of 2 but doesn't move on from that

@Rhylan A Sky Q software update usually takes up to 15 minutes, but can sometimes take longer. Once the update is complete, the Sky box will switch to standby.

Q box not working

Rhylan — Thu, 21 Nov 2024 10:05:59 GMT

Flashing red&green to stuck on software update

Re: Q box not working

MightyQuinn — Thu, 21 Nov 2024 10:08:51 GMT

Hi @Rhylan Try following this article https://www.sky.com/help/articles/sky-q-wont-turn-on