topic Re: Sky Q keeps losing wifi in Sky Q

Sky Q keeps losing wifi

Crocs — Wed, 20 Nov 2024 12:37:38 GMT

BT Broadband is working well but Sky Q box keeps losing wifi. All other devices work well in same room as Sky Q, so not a broadband issue. Considering leaving Sky but what can be done before I do?

Re: Sky Q keeps losing wifi

PandJ2020 — Wed, 20 Nov 2024 12:48:09 GMT

@Crocs wrote:
so not a broadband issue.

Can you connect via Ethernet?

Bear in mind that a non-Sky ISP will only use 2.4GHz and any steering to 5GHz will disconnect. I'd recommend disabling any steering on the router - if not, splitting the SSID's into a dedicated 2.4 and 5GHz band.

Re: Sky Q keeps losing wifi

Crocs — Wed, 20 Nov 2024 13:07:58 GMT

Thanks. I presume I do that on the admin mode of router ? I'll try that when I get home and see if it works.

Re: Sky Q keeps losing wifi

PandJ2020 — Wed, 20 Nov 2024 13:10:11 GMT

@Crocs wrote:
Thanks. I presume I do that on the admin mode of router ? I'll try that when I get home and see if it works.

Yes - the BT admin page makes that fairly simple to do. (I used to have a Homehub a while back)

Re: Sky Q keeps losing wifi

Crocs — Wed, 20 Nov 2024 13:10:16 GMT

I can't connect direct via Ethernet as router and TV are in different rooms. I have connected the Sky Q box to a BT extender via a cable. Does that help?

Re: Sky Q keeps losing wifi

PandJ2020 — Wed, 20 Nov 2024 13:12:18 GMT

@Crocs wrote:
I have connected the Sky Q box to a BT extender via a cable.

It will probably need an ethernet connection - the Q is unlikely to connect via WiFi to it.

You can disable WiFi on the Q but entering the engineering settings (Hover on settings, hit 0 0 1 and then select)