topic Re: Technical support in Sky Q

Technical support

EmilyTay — Tue, 19 Nov 2024 20:20:35 GMT

I have had to remove my tv where my main box is downstairs whilst having new flooring. I temporaily unplugged my sky box.

I have switched my main box back on without the tv but now i can only watch pre recordings on my multiscreen box upstairs.

Do i need to press something on the box to make my multiscreen one work fully or will i have to wait until i can return the tv?

Re: Technical support

oldfella — Tue, 19 Nov 2024 20:26:00 GMT

@EmilyTay wrote:

I have had to remove my tv where my main box is downstairs whilst having new flooring. I temporaily unplugged my sky box.

I have switched my main box back on without the tv but now i can only watch pre recordings on my multiscreen box upstairs.

Do i need to press something on the box to make my multiscreen one work fully or will i have to wait until i can return the tv?

You mini box should work if your main Q box is in standby and connected to your Satellite dish and not connected to a TV @EmilyTay

Re: Technical support

Laing1 — Tue, 19 Nov 2024 20:28:07 GMT

@EmilyTay wrote:

I have had to remove my tv where my main box is downstairs whilst having new flooring. I temporaily unplugged my sky box.

I have switched my main box back on without the tv but now i can only watch pre recordings on my multiscreen box upstairs.

Do i need to press something on the box to make my multiscreen one work fully or will i have to wait until i can return the tv?

@EmilyTay are you getting any error messages on the mini box when tryin g to view live TV

Re: Technical support

PandJ2020 — Tue, 19 Nov 2024 20:33:53 GMT

Are the satellite feeds connected to the main box? (If they were removed)

Re: Technical support

EmilyTay — Tue, 19 Nov 2024 20:42:10 GMT

yes i re connected them

Re: Technical support

oldfella — Tue, 19 Nov 2024 20:48:59 GMT

@EmilyTay wrote:

yes i re connected them

Hi @EmilyTay

Try rebooting your Q box again.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Then when the Q box is on with green led

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.