topic Tv not working in Sky Q

Tv not working

Terry1878 — Tue, 19 Nov 2024 19:10:22 GMT

I was watching you tube when it suddenly froze. When this has happened before I just rewind a couple of frames and it plays again. This time it froze but was unresponsive when I tried to rewind, remote wouldn't do anything so I switched the mains off for a couple of minutes and then back on but tv won't even turn on now

Re: Tv not working

oldfella — Tue, 19 Nov 2024 19:17:54 GMT

@Terry1878 wrote:

I was watching you tube when it suddenly froze. When this has happened before I just rewind a couple of frames and it plays again. This time it froze but was unresponsive when I tried to rewind, remote wouldn't do anything so I switched the mains off for a couple of minutes and then back on but tv won't even turn on now

Hi @Terry1878

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

Re: Tv not working

Terry1878 — Tue, 19 Nov 2024 22:07:12 GMT

Hi. Thanks for replying. I will keep your suggestion for future reference. Thank you.
when I looked on the back of the tv. Samsung I've only had it 3 weeks, there was a two pronged lead which looks like Arial cable. I removed it and replaced and the tv came back on. Thanks again. T