Loss of apps function

Ken59 — Tue, 19 Nov 2024 18:16:00 GMT

I pay for Netflix and apps but have lost access, TV state's I am not subscribed to these channels regards Mr K Welsh

Re: Loss of apps function

oldfella — Tue, 19 Nov 2024 18:33:20 GMT

@Ken59 wrote:

I pay for Netflix and apps but have lost access, TV state's I am not subscribed to these channels regards Mr K Welsh

Hi @Ken59

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Regarding your issue

Have you tried refreshing the Apps in the Hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

topic Re: Loss of apps function in Sky Q

Loss of apps function

Re: Loss of apps function