topic Re: I need a replacement sky box in Sky Q

I need a replacement sky box

Kags3 — Tue, 19 Nov 2024 11:41:22 GMT

I am currently using the old sky box & have been advised this is no longer receiving updates & i need a sky Q box to replace it

Re: I need a replacement sky box

oldfella — Tue, 19 Nov 2024 11:44:42 GMT

@Kags3 wrote:

I am currently using the old sky box & have been advised this is no longer receiving updates & i need a sky Q box to replace it

Hi @Kags3

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: I need a replacement sky box

Daniel0210 — Tue, 19 Nov 2024 11:46:57 GMT

@Kags3

To upgrade from Sky+ to Sky Q you'll need to speak with Sky to discuss and arrange installation of the main Sky Q box and any mini boxes if you're taking Multiscreen.

Another SuperUser+ has compiled a helpful aid for those contemplating the move so I'll cc them in

cc @nigea99

Re: I need a replacement sky box

nigea99 — Tue, 19 Nov 2024 12:03:58 GMT

hi @Kags3

Note the lack of software updates does not men your SKY HD box will stop working - in fact the SKY HD boxes have not had any updates for a long time

Anyway as @Daniel0210 indicates, you may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q