topic Re: Sky Mini Box stopped working in Sky Q

Sky Mini Box stopped working

GraS — Tue, 12 Nov 2024 14:20:12 GMT

Mini Box not responding. Completed reboot and checked installation but still not working.

After following online tech-help it concluded Mini Box is faulty and ordered a replacement.

Web-site suggested 3-5 day delivery time which is manageable but order confirmation advises current leadtime for replacement is 4-5 WEEKS!

Re: Sky Mini Box stopped working

GraS — Wed, 13 Nov 2024 14:40:31 GMT

I originated this post yesterday when my mini box had stopped working and thought that I was expecting an extended wait for a fix/replacement. I am pleased to report that my replacement box arrived today via DPD courier and has been installed simply. My system is working correctly. Many thanks for this prompt response.

Re: Sky Mini Box stopped working

Lisa-P1987 — Wed, 13 Nov 2024 14:48:19 GMT

Thanks for the update @GraS

Re: Sky Mini Box stopped working

Grahambremner — Mon, 18 Nov 2024 11:19:30 GMT

Just go ahead and send a new one thank you.

Re: Sky Mini Box stopped working

Tom-W19 — Tue, 19 Nov 2024 11:14:59 GMT

Hi @Grahambremner

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Mini Box stopped working

Mr+Flibbles+86 — Thu, 21 Nov 2024 11:14:56 GMT

We are still looking to help you @Grahambremner . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks