Download in SD or HD

MikeW106 — Mon, 18 Nov 2024 21:02:35 GMT

I try to download a Sky Atlantic program and am asked to choose a format, SD or HD, I choose HD and get a message "Press ( red ) to upgrade and watch.... ( the program I tried to DL ). I'm being asked to upgrade to what ? I have Sky Q which I thought was using HD. Thoughts appreciated

Re: Download in SD or HD

oldfella — Mon, 18 Nov 2024 21:03:59 GMT

@MikeW106 wrote:

I try to download a Sky Atlantic program and am asked to choose a format, SD or HD, I choose HD and get a message "Press ( red ) to upgrade and watch.... ( the program I tried to DL ). I'm being asked to upgrade to what ? I have Sky Q which I thought was using HD. Thoughts appreciated

Hi @MikeW106

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

Re: Download in SD or HD

nigea99 — Mon, 18 Nov 2024 21:07:33 GMT

hi @MikeW106

To be clear, although SKY Q can be used for HD & UHD , it can also display SD channels

HD is not standard and the HD add on is needed for many channels

topic Download in SD or HD in Sky Q

Download in SD or HD

Re: Download in SD or HD

Re: Download in SD or HD