topic Re: Remote unresponsive in Sky Q

Remote unresponsive

Neilston — Mon, 18 Nov 2024 17:10:22 GMT

Remote is only changing volume and nothing else

Re: Remote unresponsive

Laing1 — Mon, 18 Nov 2024 17:32:04 GMT

@Neilston wrote:

Remote is only changing volume and nothing else

@Neilston Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

Re: Remote unresponsive

Neilston — Mon, 18 Nov 2024 17:36:22 GMT

When pressing 1 and 3 together it flashes 20 times and no on screen instructions appear.

Re: Remote unresponsive

Laing1 — Mon, 18 Nov 2024 18:17:17 GMT

@Neilston wrote:

When pressing 1 and 3 together it flashes 20 times and no on screen instructions appear.

@Neilston try rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

re-pairing your remote

if that doesn't work ypu may need a need a new remote

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch