topic Re: Do I need a Sky engineer visit if my flat already has a Sky Q connection point? in Sky Q

Do I need a Sky engineer visit if my flat already has a Sky Q connection point?

Zuzana1 — Sun, 17 Nov 2024 18:09:40 GMT

I ordered Sky Q and the website required me to book an engineer visit to install it (which is in 2 months btw). My flat is a new build and already has a Sky Q connection point so I don't understand why I would need an engineer to plug the box into it.

I've seen online that the engineer is supposed to also assess if the satellite dish needs upgrading but I doubt that's the case with my building.

Is there a way I can just get the box by post, connect it myself and cancel the engineer visit?

Re: Do I need a Sky engineer visit if my flat already has a Sky Q connection point?

SKY1992bf — Sun, 17 Nov 2024 18:12:59 GMT

@Zuzana1 Yes has the engineer will ensure everything is working correctly before they leave and it's included at no extra cost to you

Re: Do I need a Sky engineer visit if my flat already has a Sky Q connection point?

Laing1 — Sun, 17 Nov 2024 18:21:36 GMT

@Zuzana1 wrote:

I ordered Sky Q and the website required me to book an engineer visit to install it (which is in 2 months btw). My flat is a new build and already has a Sky Q connection point so I don't understand why I would need an engineer to plug the box into it.

I've seen online that the engineer is supposed to also assess if the satellite dish needs upgrading but I doubt that's the case with my building.

Is there a way I can just get the box by post, connect it myself and cancel the engineer visit?

@Zuzana1 does your flat have it's own dish or is it a communual dish ?

If its a communual dish then Sky have to send out a MDU (multi dwelling unit) engineer as they may have to install a piece of equipment in the electronics cupboard to all ow you to get Sky Q as not all comunual sites have the correct equipment (even new ones have older equipment intalled).

If you have your own dish they may not have installed the correct LNB on the dish so this would need checking out

Re: Do I need a Sky engineer visit if my flat already has a Sky Q connection point?

Zuzana1 — Sun, 17 Nov 2024 18:23:39 GMT

Thanks, it has a communal dish but I know from the people who lived here before me that they had Sky Q, hence why I'm hesitant to have to wait two months for a visit.

Re: Do I need a Sky engineer visit if my flat already has a Sky Q connection point?

SKY1992bf — Sun, 17 Nov 2024 18:27:50 GMT

@Zuzana1 you can always give sky a call and ask the question

Re: Do I need a Sky engineer visit if my flat already has a Sky Q connection point?

Zuzana1 — Sun, 17 Nov 2024 18:29:55 GMT

I will but I was hoping there was some form or declaration somewhere that people here could point me to get out of having to wait for the visit.

Re: Do I need a Sky engineer visit if my flat already has a Sky Q connection point?

PandJ2020 — Sun, 17 Nov 2024 18:59:22 GMT

@Zuzana1 wrote:
I will but I was hoping there was some form or declaration somewhere that people here could point me to get out of having to wait for the visit.

Nope. You'll just have to try and convince them to allow a self install.

Re: Do I need a Sky engineer visit if my flat already has a Sky Q connection point?

Laing1 — Sun, 17 Nov 2024 20:43:49 GMT

@Zuzana1 wrote:

I will but I was hoping there was some form or declaration somewhere that people here could point me to get out of having to wait for the visit.

@Zuzana1 afraid you will most likely have to wait

firstly as a new customer then Sky will send an engineer out to set it all up for you check it is working fine and show you how it works

secondly a communual dish set up is not standard as there are settings in the engineers menu on the box that will need to be set up for a communual dish and there may be additional equipment needed depending on what communual set up there is but the engineer won't know until they bget there