topic Re: frozen SKY Q accessibility with 2nd set in Sky Q

frozen SKY Q accessibility with 2nd set

Potherbs — Sun, 17 Nov 2024 13:50:00 GMT

My 2nd television in my bedroom has a message ACCESSIBILTY ON SKY Q and the message tells me to press settings. BUT I cannot go further, it is stuck frozen, cannot get picture or anything, what is wrong?

Re: frozen SKY Q accessibility with 2nd set

Mark39 — Sun, 17 Nov 2024 13:59:25 GMT

Have you tried restarting both your main Sky Q box and the Mini box in your bedroom? Switch both at the plug. Wait 30 seconds or so before restarting the main box. Once that has fully restarted, restart your Mini box.

Re: frozen SKY Q accessibility with 2nd set

Daniel0210 — Sun, 17 Nov 2024 16:03:34 GMT

@Potherbs

Sky have suggested the following...

Unpair their Sky Q remote from the box by holding 4&6
Wait for the remote to flash
Then dismiss the information screen "Skip & set up later"
Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

Re: frozen SKY Q accessibility with 2nd set

Potherbs — Tue, 19 Nov 2024 13:44:30 GMT

thank you for anwering, but I have tried everything and nothing works. I think it must be because EE changed me to Fibre optic which is rubbish, I have had the engineer in 4 times and I still cannot get a consistent connection.