topic I have two Mini Box. Can I have another one. in Sky Q

I have two Mini Box. Can I have another one.

gadgetman53 — Sun, 17 Nov 2024 11:21:33 GMT

How can I contact

Re: I have two Mini Box. Can I have another one.

Daniel0210 — Sun, 17 Nov 2024 11:35:35 GMT

@gadgetman53
You can have a maximum of 4 mini boxes loaned to you by Sky. You can watch Sky content on two minis and the main box at the same time. You may be able to use a third mini box if the first one in use is being used for a streaming app ie: Netflix or DIsney+.

Be aware the original 1TB (non-UHD) Sky Q box only allows one mini to be in use. To check if you have the non UHD 1TB box check in:-
Home - Settings - System Info - Hardware Version
If it shows as 32Cxxx then you have a non UHD 1TB that only supports 1 active mini box.

All 2TBs and the UHD/HDR 1TB permit two mini boxes. Each mini box which is loaned to you may be subject to a one off upfront charge but you only need one Sky Q monthly Multiscreen subscription.

If you have a suitable main box call Sky to discuss.

Re: I have two Mini Box. Can I have another one.

gadgetman53 — Sun, 17 Nov 2024 12:04:00 GMT

How can I order another Mini Box? I have two Mini Boxs.

Re: I have two Mini Box. Can I have another one.

PandJ2020 — Sun, 17 Nov 2024 12:04:57 GMT

@gadgetman53 wrote:
How can I order another Mini Box? I have two Mini Boxs.

@Daniel0210 wrote:
If you have a suitable main box call Sky to discuss.

Re: I have two Mini Box. Can I have another one.

gadgetman53 — Sun, 17 Nov 2024 12:07:04 GMT

Sorry, how do I call Sky?

Re: I have two Mini Box. Can I have another one.

Daniel0210 — Sun, 17 Nov 2024 12:15:33 GMT

@gadgetman53
From a Sky Talk landline or a Sky mobile dial 150 to call Sky (free).

Alternatively use this link:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a dedicated 03** UK number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.