topic Re: Sky Q box is locked up over several mornings in Sky Q

Sky Q box is locked up over several mornings

Phil17011 — Sat, 16 Nov 2024 13:32:43 GMT

My Sky Q box is locked up on several mornings with the blue Q lit and a red and a green light. It can't be turned on or reset requiring a hard reset by unplugging and then restarting. It works well after this but next morning, same thing. Anyone else having this ongoing problem?

Re: Sky Q box is locked up over several mornings

Daniel0210 — Sat, 16 Nov 2024 13:38:40 GMT

@Phil17011

What time of the morning are you seeing this?

Re: Sky Q box is locked up over several mornings

Phil17011 — Sat, 16 Nov 2024 15:03:03 GMT

First thing, normally around 6:30 am when I get up.

Re: Sky Q box is locked up over several mornings

Chodley — Sat, 16 Nov 2024 15:05:35 GMT

I've had this before. Had to get a new box.

But one thing - is it connected to the router over ethernet?

Re: Sky Q box is locked up over several mornings

Phil17011 — Sun, 17 Nov 2024 10:16:02 GMT

Hi Chodley,

Thanks for your input.

Not sure if you saw my reply. It's connected via broadband not Ethernet. I'll try contacting Sky directly and see whether I need a replacement box as this is happening every day now and I have to unplug the Q Box and go through basically a hard reset. That's not a fix.

Re: Sky Q box is locked up over several mornings

Chodley — Fri, 13 Dec 2024 13:22:23 GMT

@Phil17011 wrote:
Hi Chodley,

Thanks for your input.

Not sure if you saw my reply. It's connected via broadband not Ethernet. I'll try contacting Sky directly and see whether I need a replacement box as this is happening every day now and I have to unplug the Q Box and go through basically a hard reset. That's not a fix.

Broadband can be ethernet. You mean it's connected over wifi? Did you get a new box?