Sky box not responding

susan125 — Sun, 17 Nov 2024 09:47:03 GMT

Box does not respond until everything has been switched off, new batteries have been installed in handset

Re: Sky box not responding

oldfella — Sun, 17 Nov 2024 10:12:37 GMT

@susan125 wrote:

Box does not respond until everything has been switched off, new batteries have been installed in handset

Hi @susan125

First reboot the Q box

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Then with the Q box on with green led try completly resetting your Bluetooth remote.

Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

topic Sky box not responding in Sky Q

Sky box not responding

Re: Sky box not responding