topic Re: Sky equipment in Sky Q

Sky equipment

Jack158 — Sat, 16 Nov 2024 12:59:44 GMT

We have returned our sky equipment but you are still asking us for it

Re: Sky equipment

oldfella — Sat, 16 Nov 2024 13:03:08 GMT

@Jack158 wrote:

We have returned our sky equipment but you are still asking us for it

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Sky equipment

Daniel0210 — Sat, 16 Nov 2024 13:04:38 GMT

@Jack158
Have you kept your proof of posting?

It’s Unipart that deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.