https://helpforum.sky.com/t5/Sky-Q/Incorrect-box-details/m-p/4821205#M675476 My original Sky Q box was replaced many months ago because of a hard disk error and the new box works fine. Today I was looking inthe Sky VIP app to see if I could get full fibre and notice a error on reported on my Sky Q box. Clicked let's fix it and was informed I don't have a Sky Q box. It looks like Sky's record still have the old serial. Is the only way to fix this, is to phone customer services? Will this cause my any issues if I don't do anything? In the past it did take Sky several years to realise I had returned my Sky HD box when I got Sky Q. Sat, 16 Nov 2024 08:03:12 GMT spitzie 2024-11-16T08:03:12Z https://helpforum.sky.com/t5/Sky-Q/Incorrect-box-details/m-p/4821205#M675476 My original Sky Q box was replaced many months ago because of a hard disk error and the new box works fine. Today I was looking inthe Sky VIP app to see if I could get full fibre and notice a error on reported on my Sky Q box. Clicked let's fix it and was informed I don't have a Sky Q box. It looks like Sky's record still have the old serial. Is the only way to fix this, is to phone customer services? Will this cause my any issues if I don't do anything? In the past it did take Sky several years to realise I had returned my Sky HD box when I got Sky Q. Sat, 16 Nov 2024 08:03:12 GMT https://helpforum.sky.com/t5/Sky-Q/Incorrect-box-details/m-p/4821205#M675476 spitzie 2024-11-16T08:03:12Z