topic Minibox not working in Sky Q

Minibox not working

TonyBontoft — Fri, 15 Nov 2024 18:45:03 GMT

My minibox is not connecting to my Sky Q box, despite having a Sky booster. I have spoken to the Sky tech team in India but they just go through the same routine without success. Is there any way I can speak to the tech boys in the UK?

Re: Minibox not working

oldfella — Fri, 15 Nov 2024 18:56:50 GMT

@TonyBontoft wrote:

My minibox is not connecting to my Sky Q box, despite having a Sky booster. I have spoken to the Sky tech team in India but they just go through the same routine without success. Is there any way I can speak to the tech boys in the UK?

Hi @TonyBontoft

If you main Q box is successfully connected to your Sky router then you can use the Q booster located between your main Q box and the mini.

Assuming the main Q box is connected correctly you need to set up the Q booster as follows.

Position the booster approx midway between the main Q box and the mini.

Hold the WPS button on your booster for 3 seconds until it flashes amber. Then hold the WPS button on the front of your main Q box for 3 seconds until it flashes amber - You'll need to do it within 2 minutes.
After a few minutes, the connected light on the booster should turn green. You're all set up.

Tip: Need to move your booster after you've connected, don't worry it will automatically reconnect when its moved as long as its within range of your main Q box.

Then carry out a Network Reset on the mini.

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with Q device,
You will be asked to press the WPS button on the Q booster box (not the mini as the Network reset will start the mini WPS automatically).

Re: Minibox not working

TonyBontoft — Sat, 16 Nov 2024 15:44:21 GMT

Hi @oldfella , eureka!! I have a working minibox! I think that my main problem was that the main Sky Q box was not connecting to my broadband network, so I rebooted the router and went through the setup procedure you suggested and, after what seemed an age with me crossing my fingers, I got a connection. Hopefully, the link will be maintained but, if not, I can go through the process again. Many thanks for your invaluable help, it was much better than that given by Sky!