topic Re: Sky Hot Spots in Sky Q

Sky Hot Spots

JJ1974 — Fri, 15 Nov 2024 14:43:18 GMT

Hi, I have a nightmare with WiFi in my house and I've had to hardwire everything including Sky, sonos. Laptops etc.

I have 3 sky boxes, the main sky Q box and a mini are hardwired but I have one that's not. My question is about this one, if I turn the wifi hotspots off on the other two boxes should the mini still be able to connect to the main sky Q or will I need to turn the hotspots on. I'm unsure if the hotspots are the mechanism used to allow these boxes to connect.

FYI - I've actually tried it and it doesn't work unless I have at least one hotspot on (but I'm not convinced i need to have hotsopts on). I would prefer to have all the hotspots to be off.

Any advice would be appreciated.

Thank you

Many thanks

Re: Sky Hot Spots

nigea99 — Fri, 15 Nov 2024 14:51:22 GMT

@JJ1974 wrote:

Hi, I have a nightmare with WiFi in my house and I've had to hardwire everything including Sky, sonos. Laptops etc.

I have 3 sky boxes, the main sky Q box and a mini are hardwired but I have one that's not. My question is about this one, if I turn the wifi hotspots off on the other two boxes should the mini still be able to connect to the main sky Q or will I need to turn the hotspots on. I'm unsure if the hotspots are the mechanism used to allow these boxes to connect.

FYI - I've actually tried it and it doesn't work unless I have at least one hotspot on (but I'm not convinced i need to have hotsopts on). I would prefer to have all the hotspots to be off.

Any advice would be appreciated.

Thank you

Many thanks

hi @JJ1974

I am not too sure if you are referring to the SKY Q hotspot facility or not - this is a global setting that is only available on the main box and if youve non SKY home wifi

If this is what you are referring to then it has no bearing on the SKY Q mini box connectivity as they use a wifi signal generated by the main box - the hotspot feature is to enable your home wifi to piggy back that

If not that are you referring to the wifi setting on individual SKY Q boxes ?

Re: Sky Hot Spots

JJ1974 — Fri, 15 Nov 2024 17:13:45 GMT

Thanks for helping, if I go on each box I can select 001 on settings and select, it then let's me turn off both the 2.4GHz and the 5GHz in the network settings (all boxes). If I turn these off on the main box the mini box fails to connect. I thought there would be a direct connection and it wouldn't utilise these hot spots (it doesn't actually say they are hot spots but believe that's what these setting are turning on &off). Thanks

Re: Sky Hot Spots

nigea99 — Fri, 15 Nov 2024 17:20:23 GMT

@JJ1974 wrote:

Thanks for helping, if I go on each box I can select 001 on settings and select, it then let's me turn off both the 2.4GHz and the 5GHz in the network settings (all boxes). If I turn these off on the main box the mini box fails to connect. I thought there would be a direct connection and it wouldn't utilise these hot spots (it doesn't actually say they are hot spots but believe that's what these setting are turning on &off). Thanks

hi @JJ1974

These are not hot spots as such but the boxes ability to use wifi - these should only be switched off if they are connected via ethernet as they need the 5GHz signal to connect to the main box (or other kit as part of the SKY Mesh if you have SKY wifi & in this case they do act as Hot spots)

Re: Sky Hot Spots

JJ1974 — Fri, 15 Nov 2024 17:32:25 GMT

Thanks, that explains it. I think I had everything turned off apart from 5GHz on the main box. Note both the main box and one of the mini's are hardwired. So non-hardwired box was connecting in through that 5GHz.

When the sky guy came he put a booster in and turned all the 2.4GHz and 5Ghz back on. Well I'm not 100% what's causing me problems but the wifi connection were awful again (and I've become the worst dad in the world haha). So I'm just trying to get myself back to my original settings before he came.

I called sky due to Netflix glitching but like I mentioned it's hardwired so I wasn't thinking it was a wifi issue.

Anyway I think I've got it working again and I just need to start a community chat on glitching Netflix.

Thanks