https://helpforum.sky.com/t5/Sky-Q/Skybox/m-p/4820553#M675345 <P>Every morning I get software update step 1 of 2. I takes 10 minutes to clear it then it's back the following day</P> Fri, 15 Nov 2024 13:20:42 GMT David390 2024-11-15T13:20:42Z https://helpforum.sky.com/t5/Sky-Q/Skybox/m-p/4820553#M675345 <P>Every morning I get software update step 1 of 2. I takes 10 minutes to clear it then it's back the following day</P> Fri, 15 Nov 2024 13:20:42 GMT https://helpforum.sky.com/t5/Sky-Q/Skybox/m-p/4820553#M675345 David390 2024-11-15T13:20:42Z https://helpforum.sky.com/t5/Sky-Q/Skybox/m-p/4820568#M675348 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4249267">@David390</a>&nbsp;wrote:<BR /> <P>Every morning I get software update step 1 of 2. I takes 10 minutes to clear it then it's back the following day</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4249267">@David390</a>&nbsp;</P> <P>Work through the following link<BR /><A href="https://www.sky.com/help/articles/sky-q-box-wont-turn-on" target="_blank">https://www.sky.com/help/articles/sky-q-box-wont-turn-on</A><BR />If you have to order a new Q box this usually means a doorstep swap.<BR />Don’t forget to keep your viewing card from the failed box if you order a replacement.<BR />Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box.</P> Fri, 15 Nov 2024 13:32:19 GMT https://helpforum.sky.com/t5/Sky-Q/Skybox/m-p/4820568#M675348 oldfella 2024-11-15T13:32:19Z