topic Re: Multi room freezing in Sky Q

Multi room freezing

Battymel26 — Thu, 14 Nov 2024 19:46:18 GMT

Hi there - got a multi room box - and so far have

- upgraded talktalk broadband

- got a new router after hours of arguing we needed one

- got a WiFi booster which now shows that we have a good service in the bedroom where the multi room box is

- rebooted the main Q box multiple times

- rebooted the multi room box

- got it actually working on the multi room box and new tv - all connected to Q box and broadband

- BUT IT KEEPS FREEZING

HALP ME PLEASE

Re: Multi room freezing

oldfella — Thu, 14 Nov 2024 20:04:29 GMT

@Battymel26 wrote:

Hi there - got a multi room box - and so far have

- upgraded talktalk broadband

- got a new router after hours of arguing we needed one

- got a WiFi booster which now shows that we have a good service in the bedroom where the multi room box is

- rebooted the main Q box multiple times

- rebooted the multi room box

- got it actually working on the multi room box and new tv - all connected to Q box and broadband

- BUT IT KEEPS FREEZING

HALP ME PLEASE

Hi @Battymel26

Assume the WiFi booster you have is not a Sky Q Booster?

Re: Multi room freezing

Battymel26 — Thu, 14 Nov 2024 20:22:46 GMT

Hi there - no - just a talk talk WiFi booster. Can you get a sky one - and would it help do you think?

Re: Multi room freezing

oldfella — Thu, 14 Nov 2024 20:30:07 GMT

@Battymel26 wrote:

Hi there - no - just a talk talk WiFi booster. Can you get a sky one - and would it help do you think?

Hi @Battymel26

Afraid Q mini boxes using WiFi will not connect reliably to 3rd Party access points. They need the Sky Q mesh which is generated by Q devices.

ie A Sky router, MainQ box or another mini. They will also connect to Sky Q boosters which should be positioned midway between the main Q box and the mini. The mini can connect to the booster by WPS. The booster is first connected to the main Q box by WPS.

Re: Multi room freezing

Battymel26 — Thu, 14 Nov 2024 21:59:14 GMT

So I can get a sky q booster?

Re: Multi room freezing

oldfella — Thu, 14 Nov 2024 22:01:09 GMT

@Battymel26 wrote:

So I can get a sky q booster?

Sky should provide one to aid connectivity issues @Battymel26

Re: Multi room freezing

Battymel26 — Fri, 15 Nov 2024 04:58:10 GMT

Thank you! I'll give them a ring today then. I didn't even realise this thing existed!