No sky cinema

spyro123 — Thu, 14 Nov 2024 20:54:31 GMT

Again I have no sky cinema! Been about a month, this is the 3rd or 4th time it's gone down. It now says no satellite signal. Any help would be appreciated, as I'm so fed up with paying for a service that I'm having so many problems with. Thanks

Re: No sky cinema

Daniel0210 — Thu, 14 Nov 2024 21:04:00 GMT

@spyro123
If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

topic No sky cinema in Sky Q

No sky cinema

Re: No sky cinema