Can’t use sky remote away from tv have to go right up to tv to work and then sometimes it won’t work

Lisa259 — Thu, 14 Nov 2024 13:26:37 GMT

Put new batteries in remote paired it again but still not working properly. I have to walk up to tv for it to work and then it is not always doing it. Just tried to press for channels and the sky channel was jumping back and forth and wouldn't go to where I wanted it to

Re: Can’t use sky remote away from tv have to go right up to tv to work and then sometimes it won’t

oldfella — Thu, 14 Nov 2024 13:38:23 GMT

@Lisa259 wrote:

Put new batteries in remote paired it again but still not working properly. I have to walk up to tv for it to work and then it is not always doing it. Just tried to press for channels and the sky channel was jumping back and forth and wouldn't go to where I wanted it to

Hi @Lisa259

First reboot your Q box.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Then,

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

topic Re: Can’t use sky remote away from tv have to go right up to tv to work and then sometimes it won’t in Sky Q

Can’t use sky remote away from tv have to go right up to tv to work and then sometimes it won’t work

Re: Can’t use sky remote away from tv have to go right up to tv to work and then sometimes it won’t