topic Re: Blue screen, no picture but have sound?? in Sky Q

Blue screen, no picture but have sound??

Helen2909 — Tue, 01 Aug 2023 21:36:54 GMT

On Sunday when I turned my tv on all I had was a blue screen. The sound was there but no picture, after a few hours & multiple tries of turning off, unplugging cables & plugging them back in, it eventually came back on. Tonight it has happened again but I can't get it back on just have the blue screen. I have taken the HDMI cable off & on, as well as the sky coaxial cables. Is there anything else I could do? Thanks

Re: Blue screen, no picture but have sound??

Addie15 — Wed, 02 Aug 2023 10:16:11 GMT

Hi there Helen2909, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Blue screen, no picture but have sound??

Addie15 — Wed, 02 Aug 2023 16:10:00 GMT

Update-We are closing this chat session now but if there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.

Re: Blue screen, no picture but have sound??

Problems-JK — Thu, 14 Nov 2024 09:55:24 GMT

No sound and no picture