topic Re: Sky q multiroom not working in Sky Q

Sky q multiroom not working

Cf-26 — Wed, 13 Nov 2024 20:16:54 GMT

my internet dropped including the wifi yesterday and finally managed to reboot the router and get the broadband and wifi back. TV in main sky q box working fine but the mini box in the other room won't work. Ive tried rebooting it / un plug / resync the wifi nothing is helping it is just showing a screen saying no connection found

Re: Sky q multiroom not working

oldfella — Wed, 13 Nov 2024 20:26:10 GMT

@Cf-26 wrote:

my internet dropped including the wifi yesterday and finally managed to reboot the router and get the broadband and wifi back. TV in main sky q box working fine but the mini box in the other room won't work. Ive tried rebooting it / un plug / resync the wifi nothing is helping it is just showing a screen saying no connection found

Hi @Cf-26

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Re: Sky q multiroom not working

Cf-26 — Wed, 13 Nov 2024 20:33:19 GMT

Hi Thanks for the advice I did all those things but it is still not working

Re: Sky q multiroom not working

oldfella — Wed, 13 Nov 2024 20:43:53 GMT

@Cf-26 wrote:

Hi Thanks for the advice I did all those things but it is still not working

Hi @Cf-26

Try moving the mini temporary to your main Television.

Plug the Mini into a spare HDMI input in the TV and see if it will connect there.