topic Re: Some channels not working in Sky Q

Some channels not working

Ms+margaretgreen — Mon, 17 Jun 2024 10:01:09 GMT

Since having my sky q box I am not able to get all channels some are bbc and a few other ones I have done a self check it' says the problem is not getting a satellite sygnel

Re: Some channels not working

Daniel0210 — Mon, 17 Jun 2024 10:21:10 GMT

@Ms+margaretgreen
A message displaying ”no signal” tends to be from your TV.

A message displaying “no satellite signal” relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

If you are connected to a communal dish you’ll need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

Re: Some channels not working

Sharonw69 — Wed, 13 Nov 2024 16:25:46 GMT

Quiet a few channels saying no satellite signal

Re: Some channels not working

Sharonw69 — Wed, 13 Nov 2024 16:27:08 GMT

Thinking off taking sky out due to issues

Re: Some channels not working

Daniel0210 — Wed, 13 Nov 2024 16:30:04 GMT

@Sharonw69

The advice in my previous post is the way forward. Have you followed the link? Have you arranged an engineer?