topic Re: Unable to watch Discovery + in Sky Q

Unable to watch Discovery +

David+Gamekeepers — Wed, 13 Nov 2024 09:07:26 GMT

I have Discovery+ in my package but TV says to upgrade package and I cannot watch

Re: Unable to watch Discovery +

caesarome — Wed, 13 Nov 2024 10:04:52 GMT

@David+Gamekeepers

Is this with Sky Q, Glass or Stream ?

Re: Unable to watch Discovery +

David+Gamekeepers — Wed, 13 Nov 2024 10:20:48 GMT

SkyQ. I've also tried to log out and back in again. I get the "Your Ready to go" screen but Tv still asks me to retry or subscribe.

Re: Unable to watch Discovery +

oldfella — Wed, 13 Nov 2024 15:40:23 GMT

@David+Gamekeepers wrote:

SkyQ. I've also tried to log out and back in again. I get the "Your Ready to go" screen but Tv still asks me to retry or subscribe.

Hi @David+Gamekeepers

Assume you have fully signed up to Discovery plus and activated your Account according to all the following instructions?

https://www.sky.com/help/articles/discovery-plus

Re: Unable to watch Discovery +

David+Gamekeepers — Thu, 14 Nov 2024 08:51:06 GMT

Yes, I've gone through the QR code and code number to get the "You're all set" message from Discovery but when I try to watch anything the tv message is to upgrade and retry access. Discovery is confirmed as part of my Sky Q package on MySky account.

Re: Unable to watch Discovery +

David+Gamekeepers — Thu, 14 Nov 2024 08:54:05 GMT

Further to my last msg I also have this confirmation......

You've already linked your Sky and Discovery+ accounts

To start watching, open the Discovery+ app on your TV and select sign in