topic Re: Sky Q Apps pixelating in Sky Q

Sky Q Apps pixelating

1234gould — Tue, 30 Jul 2024 12:32:07 GMT

Tv pixilating on all apps, Netflix not loading Whilst using Sky Q. When I watch on smart tv ( Netflix. Amazon etc ) picture is perfect. Must be my Sky Q box. Internet running fine.

Moderator note: Amended title to better reflect query

Re: My tv is pixelating regularly when I watch through any apps on sky. Netflix won’t load. But when

themanlikdave — Tue, 16 Jul 2024 10:47:17 GMT

I'm having the same problem, any ideas appreciated

Re: My tv is pixelating regularly when I watch through any apps on sky. Netflix won’t load. But when

rosalyn76 — Wed, 17 Jul 2024 05:03:19 GMT

I'm having the same problem Netflix and Amazon prime pixelating when watching through sky q fine when watch through TV been happening the last few weeks not doing it on my multi room box upstairs spoke to sky they updated the box and I was also wired with ethernet cable so removed that and went wireless incase it was the wire but it's still doing it

Re: My tv is pixelating regularly when I watch through any apps on sky. Netflix won’t load. But when

stevef73 — Fri, 19 Jul 2024 20:12:09 GMT

Plus one, same as above.

Re: My tv is pixelating regularly when I watch through any apps on sky. Netflix won’t load. But when

Stantheman418 — Fri, 19 Jul 2024 23:02:28 GMT

I'm having same issues.

Re: My tv is pixelating regularly when I watch through any apps on sky. Netflix won’t load. But when

davey-lad — Mon, 22 Jul 2024 08:23:01 GMT

We've been having exactly the same problems over the last couple of months.

All streaming apps we use (Apple TV, Netflix, Amazon Prime and Disney) suffer from random but regular pixelation which can last a good few seconds each time. We also experience this when watching recordings via a Sky Q mini box

Like others I've started just using the apps built into the TV and/or my Google Chromecast with Android TV and no such issues.

We have Superfast internet connection and my main Sky Q box is wired. Rebooting the box doesn't solve anything.

Re: My tv is pixelating regularly when I watch through any apps on sky. Netflix won’t load. But when

Craig_S — Tue, 23 Jul 2024 19:01:44 GMT

Getting the same issue with Prime through Sky q. Every 10-15 seconds it's pixelating.

Re: My tv is pixelating regularly when I watch through any apps on sky. Netflix won’t load. But when

LizardWizard — Tue, 23 Jul 2024 20:05:07 GMT

Having exactly the same issue. Netflix doesnt always load and Amazon is pixelating while streaming TV shows and Movies.

Can someone from Sky look into this?

Re: My tv is pixelating regularly when I watch through any apps on sky. Netflix won’t load. But when

Mattym63 — Wed, 24 Jul 2024 22:41:40 GMT

I am having the same issue for all services, Disney, Netflix, Prime, Paramount.

Has anyone found out what the issue is yet?

Re: My tv is pixelating regularly when I watch through any apps on sky. Netflix won’t load. But when

Craig_S — Thu, 25 Jul 2024 11:14:08 GMT

So I managed to fix it. I went to settings and initiated a software update. Since then the pixelating has gone away.

Re: My tv is pixelating regularly when I watch through any apps on sky. Netflix won’t load. But when

ODW73 — Fri, 26 Jul 2024 12:04:32 GMT

I am also having the same problem, when streaming through the Sky Q box. When streaming through tv no issues at all. I updated the software on the sky Q box. Problem still persists.

Re: My tv is pixelating regularly when I watch through any apps on sky. Netflix won’t load. But when

SimonI — Fri, 26 Jul 2024 19:22:31 GMT

I'm having exactly the same issue. Regular pixelation on the Sky Apps - Netflix and Prime particularly.
it has only started recently and watching via the TV apps works fine.
This has to be a Sky issue - any clues from anyone?

Re: My tv is pixelating regularly when I watch through any apps on sky. Netflix won’t load. But when

SimonI — Sat, 27 Jul 2024 11:42:48 GMT

I spoke to Sky today about the issue.

They did ask me to update the software (already tried that) but then also to refresh the Apps.

This is done by going to settings in the menu. Ensure the word 'settings' is highlighted and then pressing 0.0.1. on the remote and then select.

At the bottom of the new menu is' Apps'. Press right from 'Apps' and then the option to refresh will be given.

Early testing is positive for me.

Re: My tv is pixelating regularly when I watch through any apps on sky. Netflix won’t load. But when

INDIGO75 — Sat, 27 Jul 2024 17:42:25 GMT

I've just spoke to Sky too and done all the same resets but 10 mins after hanging up the picture pixilating again.

Not happening in any of my other channels or apps (iplayer seems fine).

My broadband speed is fine, but reset router too. Uplplugged everything and plugged it back in.

At a loss now.

It's not unwatchable, but annoying and has only started in the last couple of days

Re: My tv is pixelating regularly when I watch through any apps on sky. Netflix won’t load. But when

Mattym63 — Sat, 27 Jul 2024 22:40:39 GMT

I've tired all of the above and nothing has fixed it.

Re: My tv is pixelating regularly when I watch through any apps on sky. Netflix won’t load. But when

themanlikdave — Sat, 27 Jul 2024 22:57:03 GMT

Same, tried software updates and app refresh and the problem still persists.

Re: My tv is pixelating regularly when I watch through any apps on sky. Netflix won’t load. But when

SimonI — Sun, 28 Jul 2024 10:18:22 GMT

Well, my early optimism was misguided.

The pixelation is back and like others, it's watchable but hugely annoying.

This is only a recent occurrence, but with the amount I pay for my Sky package just not acceptable.

So far I have done a full power down of everything.

Tested my router.

Software update.

App refresh.

I was told about realignment of the dish but I believe this is only for problems with 'live' Sky, not the Apps.

Re: My tv is pixelating regularly when I watch through any apps on sky. Netflix won’t load. But when

INDIGO75 — Sun, 28 Jul 2024 10:28:16 GMT

Hi. It won't be the dish. Netflix isn't 'fed' via the dish.

It must be a main box software issue.

My main box is connected via ethernet and here are the issues.

The mini box in the bedroom is WiFi and it's working perfectly.

All other channels and apps (that I use anyway) are working fine on both boxes.

Re: My tv is pixelating regularly when I watch through any apps on sky. Netflix won’t load. But when

SimonI — Sun, 28 Jul 2024 10:37:41 GMT

Thanks

That makes perfect sense about the dish.

My mini box is also working correctly with no issues, so it does appear to be a main box issue.

Re: My tv is pixelating regularly when I watch through any apps on sky. Netflix won’t load. But when

ODW73 — Sun, 28 Jul 2024 18:42:57 GMT

I have followed all the advice offered: Software download, App reset and problem still persits. I watched a 30 mins episode last night on the prime app on the tv, no pixilation, then re-watched the same episode on sky via the prime app, pixilation occurred four times, so it is a sky issue. I intend to speak to them tomorrow.