topic Re: Software download issue in Sky Q

Software download issue

Zoe98 — Tue, 12 Nov 2024 17:16:15 GMT

trying to download the software update on my skyq box and it's taking a lot longer than the 10 minutes. Currently on about 40. Any suggestions?

Re: Software download issue

MightyQuinn — Tue, 12 Nov 2024 17:38:20 GMT

Hi @Zoe98 Did you follow the correct procedure 1. set off the software update. 2. Carry on viewing on the Sky Q box for at least 30 minutes. 3. Put the Sky Q box in Standby. The Sky Q box should then restart and perform the software update (if required). Note if the software is already up to date, all you have done is a power recycle of the box. Why did you attempt the software update?

Re: Software download issue

Zoe98 — Tue, 12 Nov 2024 17:40:44 GMT

Hi there - I downloaded because my live tv and none of the apps were working. There's just nothing happening now so not sure what to do

Re: Software download issue

MightyQuinn — Tue, 12 Nov 2024 17:54:08 GMT

Hi @Zoe98 What is the current status of the box and lights. If it is off, what happens when you turn it on using the power button on the actual box.

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