topic Lost mini box non return charge in Sky Q

Charged for non return of sky box can you spread the cost?

Matie050873 — Sat, 04 Nov 2023 13:31:08 GMT

Got the return box 6 weeks after cancellation but we'd got rid of the sky boxes as we thought sky had forgotten.

Can you spread the cost of the charges or do you have up pay in full?

Re: Charged for non return of sky box can you spread the cost?

Daniel0210 — Sat, 04 Nov 2023 13:34:46 GMT

@Matie050873

Sky will want what you owe them in one payment.

Re: Charged for non return of sky box can you spread the cost?

Invisiblename — Sat, 04 Nov 2023 14:41:09 GMT

@Matie050873 If you sold the Sky Q equipment you are also effectively passing on stolen goods as they always belong to Sky.

Re: Charged for non return of sky box can you spread the cost?

Matie050873 — Sat, 04 Nov 2023 15:19:22 GMT

Hi not been sold we've had them for more than 6 weeks so thought they'd forgotten about them so they went to the tip. Then the return box turned up

Re: Charged for non return of sky box can you spread the cost?

Daniel0210 — Sat, 04 Nov 2023 15:24:03 GMT

@Matie050873

All Sky Q equipment is loaned to you so Sky will charge you the full non return fees which I believe is payable in one go.

Re: Charged for non return of sky box can you spread the cost?

GD1 — Sat, 04 Nov 2023 15:27:08 GMT

@Matie050873 You shouldn't hve gotten rid of them as it does state clearly within the T & C's the boxes need to be returned, in addition to the current non return fee, Sky may apply charges for the loss of the equipment.

Re: Charged for non return of sky box can you spread the cost?

SteveGBennett — Tue, 12 Nov 2024 15:08:55 GMT

What was the result of this? Were you charged the full return fee?

Re: Charged for non return of sky box can you spread the cost?

Daniel0210 — Tue, 12 Nov 2024 15:17:49 GMT

@SteveGBennett wrote:

What was the result of this? Were you charged the full return fee?

@SteveGBennett

The non return fees are in this link

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

1TB up to £117

2TB up to £135

Mini up to £52

Lost mini box non return charge

SteveGBennett — Tue, 12 Nov 2024 15:15:02 GMT

I have upgraded to sky stream. I had sky q and 2 mini boxes. When my son moved out everything was boxed up to keep or take with him. The mini box went into a kep box with other wires, odds and sods.

Now it's time to return everything I have packaged everything bar the second minibox which I can no longer find. I even have a sense it went back after an engineer visit but no proof. Do sky actually charge or are they reasonable? I note it says UP TO £52 non return fee. Is this really an up to number or the actual cost?

Re: Lost mini box non return charge

Daniel0210 — Tue, 12 Nov 2024 15:16:19 GMT

@SteveGBennett

I've answered your other post.

Re: Lost mini box non return charge

PandJ2020 — Tue, 12 Nov 2024 15:19:56 GMT

@SteveGBennett wrote:
Do sky actually charge

Yes. Actual costs have been posted.