topic Re: Faulty Sky-Q box in Sky Q

Faulty Sky-Q box

WAYNEYC33 — Tue, 12 Nov 2024 09:16:00 GMT

I have tried all the rebooting and trouble shooting and the Q-Box won't show any sky programmes, the green light is on the remote work the signal strength good and sat signal yet no picture .

Re: Faulty Sky-Q box

Daniel0210 — Tue, 12 Nov 2024 09:39:07 GMT

@WAYNEYC33

Any error messages displayed on the screen?

Re: Faulty Sky-Q box

WAYNEYC33 — Tue, 12 Nov 2024 12:06:35 GMT

No just reads player 3 sky-q and that's all been 3 weeks now as I'm unable to speak directly to anyone.

Re: Faulty Sky-Q box

oldfella — Tue, 12 Nov 2024 12:09:01 GMT

@WAYNEYC33 wrote:

No just reads player 3 sky-q and that's all been 3 weeks now as I'm unable to speak directly to anyone.

Hi @WAYNEYC33

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box.

Re: Faulty Sky-Q box

Daniel0210 — Tue, 12 Nov 2024 12:09:45 GMT

@WAYNEYC33 wrote:

No just reads player 3 sky-q

@WAYNEYC33

Not an error message I've heard of. Any games being played on the TV?

Re: Faulty Sky-Q box

WAYNEYC33 — Tue, 12 Nov 2024 12:11:11 GMT

Thank you oldfella , 👍

Re: Faulty Sky-Q box

WAYNEYC33 — Tue, 12 Nov 2024 12:13:30 GMT

No games i don't play them I'm 59 just wanna watch the usual programs

Re: Faulty Sky-Q box

TimmyBGood — Tue, 12 Nov 2024 12:39:21 GMT

@Daniel0210 wrote:

@WAYNEYC33 wrote:

No just reads player 3 sky-q

@WAYNEYC33

Not an error message I've heard of. Any games being played on the TV?

This thread suggests that's a message generated by a Sony television, and may relate to lack of resolution support.

'Player' appears to be default labelling on rather elderly Sony menus for any external HDMI device.

@WAYNEYC33 What model is the television set?

Re: Faulty Sky-Q box

lettice — Tue, 12 Nov 2024 12:23:32 GMT

If I recall that error message you mention is related to a Sony TV or similar TV hdmi error message, when it can't handle the current Sky box selected resolution.

On your Sky remote, press Home, 1080, Home so you can access the Sky Q menus and choose a resolution that works.

https://www.sky.com/help/articles/changing-the-screen-resolution-setting

Re: Faulty Sky-Q box

WAYNEYC33 — Tue, 12 Nov 2024 13:55:28 GMT

Sony Bravia KDL-40,EX503

Re: Faulty Sky-Q box

TimmyBGood — Tue, 12 Nov 2024 14:03:58 GMT

@WAYNEYC33

OK: that's a 15 year old model which has a maximum resolution of 1080p ('Full HD') so it's not going to display anything if the Q box is outputting UHD.

Re: Faulty Sky-Q box

WAYNEYC33 — Tue, 12 Nov 2024 14:01:01 GMT

Strange as it has worked up until 3/4 weeks ago!

Re: Faulty Sky-Q box

TimmyBGood — Tue, 12 Nov 2024 14:12:17 GMT

@WAYNEYC33

The most likely explanation is the Q box was previously set to output a resolution which the rather elderly television can handle, but has had a software update or a reset which changed this.

Try the key presses which @lettice described above.