sky box not working

chloe_x — Mon, 11 Nov 2024 18:53:07 GMT

it's stuck on a page of "accessibility on sky Q"

it's got a setting option or "skip and set up later option"

if won't let us pick either one however the remote does work.

Re: sky box not working

oldfella — Mon, 11 Nov 2024 18:55:50 GMT

@chloe_x wrote:

it's stuck on a page of "accessibility on sky Q"

it's got a setting option or "skip and set up later option"

if won't let us pick either one however the remote does work.

hi @chloe_x

Reset your Q box remote by pressing and holding 7 & 9 together on the remote until it’s led flashes four times.
This will set it to infrared which will work all Q boxes. However the remote must be pointed directly at the Q box.

Switch your Q box back on and you then you should be able to get past the setup issues.

Once you get the Q box working make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

topic Re: sky box not working in Sky Q

sky box not working

Re: sky box not working