https://helpforum.sky.com/t5/Sky-Q/Q-box-not-working/m-p/4815638#M674661 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4244445">@Bill29</a>&nbsp;</P> <P>Perhaps remove the card and give it a gentle wipe with the soft cloth in case there's some dust on it and then reinsert it (as message says) until you hear a click.&nbsp;</P> Mon, 11 Nov 2024 11:48:07 GMT Daniel0210 2024-11-11T11:48:07Z https://helpforum.sky.com/t5/Sky-Q/Q-box-not-working/m-p/4815459#M674604 <P>When switching on the Qbox this morning the screen keeps advising me to make sure the viewing card is inserted with chip facing up, which it is. Can't access any Sky channels or recordings. Was working well last night.</P> Mon, 11 Nov 2024 08:58:32 GMT https://helpforum.sky.com/t5/Sky-Q/Q-box-not-working/m-p/4815459#M674604 Bill29 2024-11-11T08:58:32Z https://helpforum.sky.com/t5/Sky-Q/Q-box-not-working/m-p/4815638#M674661 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4244445">@Bill29</a>&nbsp;</P> <P>Perhaps remove the card and give it a gentle wipe with the soft cloth in case there's some dust on it and then reinsert it (as message says) until you hear a click.&nbsp;</P> Mon, 11 Nov 2024 11:48:07 GMT https://helpforum.sky.com/t5/Sky-Q/Q-box-not-working/m-p/4815638#M674661 Daniel0210 2024-11-11T11:48:07Z