topic Lost remote in Sky Q

Lost remote

Lou2002 — Mon, 11 Nov 2024 00:31:26 GMT

So I've just moved house and I've lost the remote to the sky q box in transit. I have the sky q mini box remote. Can I make the remote control the main box rather than the mini box? If so please tell me how! It's been nearly a week with no tv!

Re: Lost remote

Daniel0210 — Mon, 11 Nov 2024 06:56:02 GMT

@Lou2002 wrote:
It's been nearly a week with no tv!

@Lou2002

Is there any particular reason you haven't gone to a larger supermarket and purchased a new remote?

If you follow this link it’ll eventually send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

Re: Lost remote

nigea99 — Mon, 11 Nov 2024 07:46:04 GMT

@Lou2002 wrote:

So I've just moved house and I've lost the remote to the sky q box in transit. I have the sky q mini box remote. Can I make the remote control the main box rather than the mini box? If so please tell me how! It's been nearly a week with no tv!

hi @Lou2002

If you don't have an apple device to be able to use the virtual remote on SKY Go whilst you wait a replacement then, yes, you can reset your mini remote & use it on the main box :

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote

You could also use the same remote to control both boxes in infrared mode only (which looses the ability to use voice control)

You do this by pressing & holding 4 & 6 together

In IR mode the remote must have line of sight of the box

(Once you have a second remote you can reset as above)