topic Re: How do we submit software update ideas? in Sky Q

How do we submit software update ideas?

Craigv9 — Sun, 10 Nov 2024 14:15:49 GMT

Sky Q has a 'delete all' feature to assist with freeing up hard drive space.

It also has a 'delete forever' button, but it doesn't have a 'delete all forever' button which would save a lot of time manually deleting single programs one at a time...

And / or a feature could be added as a tick box...

'When deleting programs, delete them forever...'

So, how do we get feature requests to Sky?

Re: How do we submit software update ideas?

Daniel0210 — Sun, 10 Nov 2024 14:18:33 GMT

@Craigv9

Sky Q is now 8 years old and only has a predicted 5-6 years of shelf life left. Sky did not feel the need to add that feature since 2016 so extremely unlikely to be done now.

There used to be an Ideas board on here but that ended some years ago.

Re: How do we submit software update ideas?

Craigv9 — Sun, 10 Nov 2024 16:28:11 GMT

Indeed. Not a company known for being responsive to customer needs...

Re: How do we submit software update ideas?

Daniel0210 — Sun, 10 Nov 2024 16:30:58 GMT

@Craigv9 wrote:

Indeed. Not a company known for being responsive to customer needs...

@Craigv9

In fairness it's not a need, it's a want.

Re: How do we submit software update ideas?

MightyQuinn — Sun, 10 Nov 2024 16:32:39 GMT

Hi @Craigv9 Sky will tell you that a "delete all forever" function is not required, as Sky Q performs its own housekeeping.

Re: How do we submit software update ideas?

oj01 — Sun, 10 Nov 2024 17:18:36 GMT

@Craigv9 wrote:
Sky Q has a 'delete all' feature to assist with freeing up hard drive space.

It also has a 'delete forever' button, but it doesn't have a 'delete all forever' button which would save a lot of time manually deleting single programs one at a time...

And / or a feature could be added as a tick box...

'When deleting programs, delete them forever...'

So, how do we get feature requests to Sky?

Delete Forever does nothing other than make the programme unrecoverable. It has no baring on useable disk space.

Re: How do we submit software update ideas?

Craigv9 — Mon, 11 Nov 2024 10:50:44 GMT

Indeed not. But those of us with the 'failed: remote network problem' issue, have to 'delete forever' failed downloads before we can try to download them. And doing that one episode at a time is frustrating

Given that Sky are not going to fix the issue, you:s think that last they could do is assist us in working round it....

Re: How do we submit software update ideas?

MightyQuinn — Mon, 11 Nov 2024 11:04:40 GMT

@Craigv9 I have a lot of time on my hands, so I regularly do my own housekeeping. I remove 8 at a time using my Harmony remote. It would be more but I am restricted on the number of steps I can program.

Re: How do we submit software update ideas?

Craigv9 — Mon, 11 Nov 2024 11:07:15 GMT

Says a poster who presumably doesn't have the failed network issue. For those customers it IS a need....

Re: How do we submit software update ideas?

Craigv9 — Mon, 11 Nov 2024 11:08:30 GMT

Sky also tell us that they do not geoblock, accidentally or otherwise. We have proved that's not true....

Close your eyes. Believe in better and everything will be fine, apparently....

Re: How do we submit software update ideas?

Daniel0210 — Mon, 11 Nov 2024 11:13:05 GMT

@Craigv9 wrote:

Sky also tell us that they do not geoblock, accidentally or otherwise. We have proved that's not true....

@Craigv9

For which you've participated in a lengthy thread so no need to be discussed again on this one.

As you've just posted on that other thread you've cancelled and are in your notice period your wish for this function is no longer relevant in your case.