topic Re: Viewing card in Sky Q

Viewing card

Tim2024 — Wed, 03 Apr 2024 18:38:19 GMT

My sky box has come up with the message 'please insert your viewing card with the chip facing up.

the viewing card has not been removed. I have rebooted the sky box and reinserted the viewing card. The same message is still there

Re: Viewing card

SKY1992bf — Wed, 03 Apr 2024 18:42:50 GMT

@Tim2024 You are the second person to post this issue tonight

If you've got Sky Q, then you will have a viewing card in the slot on the side of your box. If you push it gently in, it should then pop out. Give the chip face a wipe with a soft, dry cloth, push it back in the same way up as it came out, and see if that sorts it.

Re: Viewing card

Laing1 — Wed, 03 Apr 2024 19:19:16 GMT

@Tim2024 wrote:

My sky box has come up with the message 'please insert your viewing card with the chip facing up.

the viewing card has not been removed. I have rebooted the sky box and reinserted the viewing card. The same message is still there

@Tim2024 You could try refreshing your viewing card by

pressing home > settings > system info > viewing card number > setup > viewing card setup

press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet

Re: Viewing card

Chell3003 — Sun, 21 Apr 2024 11:41:01 GMT

I've done this

Re: Viewing card

ThePope27 — Sun, 21 Apr 2024 11:57:12 GMT

@Laing1,

You can't do a callback if the box thinks the card isn't inserted 🙂

Re: Viewing card

Jackdaniel98 — Tue, 23 Jul 2024 15:02:19 GMT

Hello I need a new viewing card as I left it in the old box

Re: Viewing card

Daniel0210 — Tue, 23 Jul 2024 15:07:33 GMT

@Jackdaniel98

I'm afraid the only way to do this now is by calling Sky. The Messaging Team on here can't action that request any more.

Re: Viewing card

Aub — Sun, 10 Nov 2024 14:55:17 GMT

Hi I have just received a new sky Q box and unfortunately i left the viewing card in the old box they took away

Re: Viewing card

SKY1992bf — Sun, 10 Nov 2024 14:57:39 GMT

@Aub You need to call sky and order a replacement

Re: Viewing card

AlanT2 — Thu, 02 Jan 2025 17:27:10 GMT

Hi I'm not looking to reply to anyone I have simply lost all hope in trying to get an answer on where my viewing card is. I never received prior to installation and was told it was expressed posted on Dec 23rd. Take into account the Christmas stoppages, I still have not received it and nobody has made contact with me with a tracking reference number or any sort of update, not even an apology to say it should have been posted 14 days earlier. I truly have no door left to open and I cannot speak to that customer service Centre again.

Re: Viewing card

Daniel0210 — Thu, 02 Jan 2025 17:33:39 GMT

@AlanT2 wrote:

I never received prior to installation and was told it was expressed posted on Dec 23rd.

@AlanT2

My son had Sky Q installed on 23 December but his viewing card hadn't arrived. Luckily the engineer had spares in his van. The viewing card eventually arrived on 31 December. They are sent via Royal Mail so you are relying on your Postie.

Re: Viewing card

Sarah619 — Fri, 06 Feb 2026 20:50:27 GMT

Just followed this advice as I had the same issue with my viewing card and it fixed the issue. Genius- thank you so much