topic Re: UHD Sound Distortion in Sky Q

UHD Sound Distortion

Redheugh — Sat, 09 Nov 2024 06:34:28 GMT

Download of LEE from Sky Cinema in UHD has constant background sound distortion. TV & Sky Q software both up to date.
using Apple Home sound speakers.
managed to download HD version and this runs perfectly.
Any suggestion on a solution - other downloads so far seem to run ok.

Re: UHD Sound Distortion

PandJ2020 — Sat, 09 Nov 2024 09:16:44 GMT

@Redheugh wrote:
managed to download HD version and this runs perfectly.

That seems to indicate a potential problem with the master they've uploaded. I'll give mine a whirl later and see...

Re: UHD Sound Distortion

Redheugh — Sat, 09 Nov 2024 12:08:07 GMT

Changed Digital Audio Output to Dolby Digital looks as though UHD downloads don't like Digital Plus.

I think this deprives me of Dolby Atmos though.

Re: UHD Sound Distortion

Mister_Dalek — Sat, 09 Nov 2024 12:10:40 GMT

@Redheugh wrote:
Download of LEE from Sky Cinema in UHD has constant background sound distortion. TV & Sky Q software both up to date.
using Apple Home sound speakers.
managed to download HD version and this runs perfectly.
Any suggestion on a solution - other downloads so far seem to run ok.

Report it to Viewer Relations so they can get it checked.

Email them here: ViewerR@sky.uk

Re: UHD Sound Distortion

Chodley — Sat, 09 Nov 2024 13:38:17 GMT

Seems fine here.

Re: UHD Sound Distortion

PandJ2020 — Sun, 10 Nov 2024 19:43:45 GMT

@Chodley wrote:
Seems fine here.

Just checked here - settings DD+

fine too