topic Re: Is a visit essential? in Sky Q

Is a visit essential?

otherc — Sat, 09 Nov 2024 11:49:52 GMT

Sky have quoted a three month lead time to install a new Sky Q box for me. I already have a compatible dish and cabling installed by a local company (Grade II listed 16th century cottage, so needed to be done to comply with local regs). So I don't need an engineer - it's just a case of plugging in the box. They insist that they need to visit. Is there anything I can do? Can I buy a Sky Q box from somewhere else?

Re: Is a visit essential?

PandJ2020 — Sat, 09 Nov 2024 11:53:58 GMT

@otherc wrote:
Sky have quoted a three month lead time to install a new Sky Q box for me. I already have a compatible dish and cabling installed by a local company (Grade II listed 16th century cottage, so needed to be done to comply with local regs). So I don't need an engineer - it's just a case of plugging in the box. They insist that they need to visit. Is there anything I can do? Can I buy a Sky Q box from somewhere else?

You cannot buy Q boxes. They are all lent from Sky for the duration of your subscription.

Unless you can convince them to deliver a box only then you'll have to wait. There has been a significant reduction in engineers due to the shift to steaming.

Re: Is a visit essential?

Laing1 — Sat, 09 Nov 2024 17:24:17 GMT

@otherc wrote:

Sky have quoted a three month lead time to install a new Sky Q box for me. I already have a compatible dish and cabling installed by a local company (Grade II listed 16th century cottage, so needed to be done to comply with local regs). So I don't need an engineer - it's just a case of plugging in the box. They insist that they need to visit. Is there anything I can do? Can I buy a Sky Q box from somewhere else?

@otherc you say it has a compatible dish but Sky won't know this or even if you have a compatible LNB which is the electronic bit on the arm of the dish which needs to be a wideband LNB