topic Re: Multiple problems in Sky Q

Multiple problems

DebsBl — Fri, 08 Nov 2024 14:27:51 GMT

My sky Q box is making a loud whirring noise as if a fan is going. It's becoming more frequent over the last few days. Nothing will download properly. I sometimes get a message saying there is a technical fault - try later. Recordings are more often than no failing but still appear on the recorded screen. Most of the apps on the app option do not appear. Netflix still does but thing either don't upload at all or starts and then stops. I've done the sky checks and my broadband is apparently running a little slower than usual but everything seems otherwise ok.

Re: Multiple problems

Tom-W19 — Sat, 09 Nov 2024 10:57:08 GMT

Hi @DebsBl

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Multiple problems

Helen-db7 — Sat, 09 Nov 2024 17:49:41 GMT

We have multiple problems too but have no idea of how to get past the chatbots to order a new box/get it repaired .

Re: Multiple problems

MightyQuinn — Sat, 09 Nov 2024 18:45:41 GMT

Hi @DebsBl Follow these diagnostic pages and it should lead you to a replacement box.

https://www.sky.com/help/articles/sky-q-hard-drive-errors

Re: Multiple problems

Tom-W19 — Mon, 11 Nov 2024 10:58:09 GMT

Hi @DebsBl

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.