topic Re: Very poor connection. in Sky Q

Very poor connection.

CurlyQueen22 — Wed, 06 Nov 2024 17:00:31 GMT

I was recently persuaded to change to Sky Max. Worst decision I've ever made. I spend more time on 4g even sitting in my front room with the router !! Sky Go has basically "gone" says it cannot connect to router even tho I have a good signal showing. So next was sent a Sky Pod, started off a little slow but made a slight difference. Now tho, it spends more time flashing or just constantly on. I am at a loss now as to what to do.

Re: Very poor connection.

Greenfingers001 — Thu, 07 Nov 2024 10:52:06 GMT

Hi there @CurlyQueen22 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Very poor connection.

Tom-W19 — Sat, 09 Nov 2024 10:52:18 GMT

Hi @CurlyQueen22

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.