topic Re: Sky box saying no signal in Sky Q

Sky box saying no signal

Stephens+joy — Thu, 15 Feb 2024 10:01:51 GMT

Hi all , switched Tv of last night. As normal, got up switched Tv on & Sky , but Sky saying no signal?. I've taken the Sky card out blow on it . Turned back on . Just saying the same? I've had a look at cable out side, alls good, yet still no Sky

Re: Sky box saying no signal

Mark39 — Thu, 15 Feb 2024 10:04:17 GMT

No signal? Or no satellite signal? Have you tried restarting your Q box by turning off at the plug for 30 seconds or so?

Re: Sky box saying no signal

Stephens+joy — Thu, 15 Feb 2024 10:06:10 GMT

No Digital Tv signal available

Re: Sky box saying no signal

oldfella — Thu, 15 Feb 2024 10:13:18 GMT

@Stephens+joy wrote:

Hi all , switched Tv of last night. As normal, got up switched Tv on & Sky , but Sky saying no signal?. I've taken the Sky card out blow on it . Turned back on . Just saying the same? I've had a look at cable out side, alls good, yet still no Sky

Hi @Stephens+joy

If it is a No Signal message then it is from your TV set.

First make sure that HDMI lead between TV and Sky box is correctly located at both ends.

Then with the TV switched on make sure it is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which will work for all TV’s.

Re: Sky box saying no signal

Stephens+joy — Thu, 15 Feb 2024 10:16:38 GMT

Yes unplug it but just saying the same thing

Re: Sky box saying no signal

Stephens+joy — Thu, 15 Feb 2024 10:18:08 GMT

Yes it be checked the cable is in n both ends

Re: Sky box saying no signal

Stephens+joy — Thu, 15 Feb 2024 10:34:26 GMT

Yes I've done all ,, unplug/ checked the cables Tv & sky box, I switched it off as normal last night,, as have been past 5 years,, no one else has been here

Re: Sky box saying no signal

oldfella — Thu, 15 Feb 2024 10:36:17 GMT

@Stephens+joy wrote:

Yes I've done all ,, unplug/ checked the cables Tv & sky box, I switched it off as normal last night,, as have been past 5 years,, no one else has been here

Does the Q box have a green led @Stephens+joy ?

Re: Sky box saying no signal

Stephens+joy — Thu, 15 Feb 2024 10:38:58 GMT

Yes Green light is on, preset home & tried putting in 1080 still same message no n Tv

Re: Sky box saying no signal

Stephens+joy — Thu, 15 Feb 2024 10:40:47 GMT

Just the lead Sky fitted,, no one else can touch the tv or sky box , & no I don't own a Cat lol

Re: Sky box saying no signal

oldfella — Thu, 15 Feb 2024 10:41:59 GMT

@Stephens+joy wrote:

Yes Green light is on, preset home & tried putting in 1080 still same message no n Tv

Hi @Stephens+joy

Did you press

Home 1 0 8 0 Home

ie 6 button presses.

Re: Sky box saying no signal

Stephens+joy — Thu, 15 Feb 2024 10:44:27 GMT

Just tried Home 1080Home just same message & Green light

Re: Sky box saying no signal

oldfella — Thu, 15 Feb 2024 10:49:32 GMT

@Stephens+joy wrote:

Just tried Home 1080Home just same message & Green light

Hi @Stephens+joy

Do you have another HDMI lead you can try?

Re: Sky box saying no signal

Stephens+joy — Thu, 15 Feb 2024 10:53:23 GMT

Hi Yes I've just fitted & still same thing on tv screen

Re: Sky box saying no signal

oldfella — Thu, 15 Feb 2024 11:00:36 GMT

@Stephens+joy wrote:

Hi Yes I've just fitted & still same thing on tv screen

Hi @Stephens+joy

Only other thing I can suggest is that you try another HDMI input on your TV set.

Failing that it looks like you need a Sky Engineer

Edit

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147?

Re: Sky box saying no signal

Greenfingers001 — Thu, 15 Feb 2024 11:03:11 GMT

Thanks for escalating this. We’ve sent @Stephens+joy an invite to chat.

Re: Sky box saying no signal

Lisa-P1987 — Sat, 17 Feb 2024 12:03:55 GMT

Thanks for chatting to us @Stephens+joy . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Sky box saying no signal

Stephens+joy — Sat, 17 Feb 2024 13:28:09 GMT

Hi all , Thank use all 1st ,, the Sky box it self was not working,, Sky as / did send me another box next day,, many thanks again Steve

Re: Sky box saying no signal

Michael6363636373 — Wed, 10 Apr 2024 17:57:56 GMT

That worked thank you

Re: Sky box saying no signal

Stephens+joy — Fri, 12 Apr 2024 19:22:04 GMT

Hi my 2 nd sky box up stairs still doesn't work, there's a large old Tree , on the front of the house, we can't even get a single, for our TV, the Sky engineer, got it working, 3 days later, no signal,, no be also a Booster up stairs,, it just can't get a signal,, I just want too return it please,, I'm paying for something dosent work,,,