topic Installation date TV in Sky Q

Installation date TV

Helen214 — Fri, 08 Nov 2024 10:13:54 GMT

My dad has moved into a nursing home and is feeling very anxious and sad. We hoped having familiar surroundings will help. A big part of this is watching sports. His installation was due yesterday and they did not turn up, no contact at all from sky, I made numerous calls to see where they were. We have not heard anything up to now, and he is sitting in his room with no television feeling very isolated. Please can someone escalate this problem as I don't know how to help him.

Re: Installation date TV

Daniel0210 — Fri, 08 Nov 2024 10:21:29 GMT

@Helen214

(Your duplicate thread has been removed to prevent duplicate replies)

Have you confirmed with the home management that they allow satellite dishes to be fitted to their outer wall? If not do they have a communal dish?

Surely the TV in his room has Freeview available to watch.

Re: Installation date TV

Helen214 — Fri, 08 Nov 2024 10:23:16 GMT

There is a communal dish it just needs connecting. No he does not have freeview

Re: Installation date TV

Daniel0210 — Fri, 08 Nov 2024 10:25:34 GMT

@Helen214 wrote:

There is a communal dish it just needs connecting.

@Helen214

Hopefully Sky were made of this and will send an appropriate engineer (who will need access to the dish/equipment).

Re: Installation date TV

Helen214 — Fri, 08 Nov 2024 10:30:20 GMT

I'm not sure how this chat group works, do sky employees see this chat

@Helen214 wrote:
My dad has moved into a nursing home and is feeling very anxious and sad. We hoped having familiar surroundings will help. A big part of this is watching sports. His installation was due yesterday and they did not turn up, no contact at all from sky, I made numerous calls to see where they were. We have not heard anything up to now, and he is sitting in his room with no television feeling very isolated. Please can someone escalate this problem as I don't know how to help him.

Re: Installation date TV

Daniel0210 — Fri, 08 Nov 2024 10:33:03 GMT

@Helen214

Not necessarily from a point of view of interjecting. The onus will be on you to contact Sky for an update.

On a sidenote …

It may be worth registering him with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning
https://www.skyaccessibility.sky/

(Some customers may also benefit from reading this link)
https://www.sky.com/help/articles/third-party-assistance