topic Recordings have disappeared in Sky Q

Recordings have disappeared

xxxx1 — Thu, 07 Nov 2024 20:56:32 GMT

Had problem with sky q

rang. And you talked me through re booting

now all my recordings have gone !!

Re: Recordings have disappeared

Daniel0210 — Thu, 07 Nov 2024 21:02:40 GMT

@xxxx1
You aren’t contacting Sky by posting on here. We are mainly customers trying to help other customers.

A simple reboot as I've described below should NOT make recordings disappear.

~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Re: Recordings have disappeared

xxxx1 — Thu, 07 Nov 2024 21:03:49 GMT

Then why was this the link that sky sent me

Re: Recordings have disappeared

Daniel0210 — Thu, 07 Nov 2024 21:05:20 GMT

@xxxx1

What link? To go to the forum?

Re: Recordings have disappeared

PandJ2020 — Thu, 07 Nov 2024 21:11:38 GMT

recordings will only disappear if you delete them or reset the hard disk (or if the hard disk has failed).