https://helpforum.sky.com/t5/Sky-Q/Channle-4-is-not-working/m-p/4811554#M673961 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4240734">@Helen171</a>&nbsp;</P> <P>Perhaps workmen knocked the dish?</P> <P>&nbsp;</P> <P>If a message displays<STRONG> “no satellite signal”</STRONG> firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link <BR /><A href="https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q" target="_blank">https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q</A> <BR />It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment. <BR /><BR />If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact. <BR /><BR />Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.</P> Thu, 07 Nov 2024 13:49:22 GMT Daniel0210 2024-11-07T13:49:22Z https://helpforum.sky.com/t5/Sky-Q/Channle-4-is-not-working/m-p/4811544#M673960 <P>Recently had scaffolding taken down. All other channels working.&nbsp;</P><P>Channel 4 plus 1 is working. Channel 4 is not and the message says its a satellite problem. Have reset the box but that didn't help.&nbsp;</P> Thu, 07 Nov 2024 13:37:21 GMT https://helpforum.sky.com/t5/Sky-Q/Channle-4-is-not-working/m-p/4811544#M673960 Helen171 2024-11-07T13:37:21Z https://helpforum.sky.com/t5/Sky-Q/Channle-4-is-not-working/m-p/4811554#M673961 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4240734">@Helen171</a>&nbsp;</P> <P>Perhaps workmen knocked the dish?</P> <P>&nbsp;</P> <P>If a message displays<STRONG> “no satellite signal”</STRONG> firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link <BR /><A href="https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q" target="_blank">https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q</A> <BR />It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment. <BR /><BR />If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact. <BR /><BR />Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.</P> Thu, 07 Nov 2024 13:49:22 GMT https://helpforum.sky.com/t5/Sky-Q/Channle-4-is-not-working/m-p/4811554#M673961 Daniel0210 2024-11-07T13:49:22Z