topic Re: Poor Discover y +TNT Sports in Sky Q

Poor Discover y +TNT Sports

Roadwarrior — Tue, 20 Feb 2024 20:41:35 GMT

Discovery + TNT Sports poor quality broadcast , buffering , freezing , connection drop out . Bring back BT . This is the only channel does this . Too many connections TNT cannot cope ?

I have Sky Q , 1000mb broadband and wi fi extenders . Please don't tell me it's my system . TNT is very poor and they do nothing about it . It's not new , it's annoying . Be honest with your customers sort it out.

Re: Poor Discover y +TNT Sports

Addie15 — Wed, 21 Feb 2024 10:23:02 GMT

Hi there, @Roadwarrior. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Poor Discover y +TNT Sports

A+JW — Wed, 21 Feb 2024 13:28:51 GMT

This sounds like you're streaming it through the Discovery+ app on Sky Q. If that's the case, I'd suggest you contact Discovery+ as it's not Sky's app or infrastructure streaming it.

Re: Poor Discover y +TNT Sports

Roadwarrior — Wed, 21 Feb 2024 19:04:56 GMT

Yes , I am streaming the Discovery + App.

I have posted this message out of frustration . I am sure Sky will be interested,

after all it is D+\ TNT Sports poor quality that compromises Sky's reputation as a quality brand and service . They will have more success challenging D+\TNT Sports than I ever will .

Re: Poor Discover y +TNT Sports

Exiled-in-HH — Thu, 22 Feb 2024 11:21:40 GMT

That would only be the case if Sky receive many complaints about Discovery+..... do they🤔

Re: Poor Discover y +TNT Sports

Lisa-P1987 — Fri, 23 Feb 2024 10:14:08 GMT

We are still looking to help you @Roadwarrior . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Poor Discover y +TNT Sports

Nellybib — Sat, 09 Mar 2024 13:07:55 GMT

This has been going on since it went over from BT. Truly appalling service. Is it Sky or Discovery/TNT fault.

Re: Poor Discover y +TNT Sports

Ianstevenson081 — Wed, 06 Nov 2024 20:41:24 GMT

Hi I have the same problem 😔

Re: Poor Discover y +TNT Sports

Ianstevenson081 — Wed, 06 Nov 2024 20:41:51 GMT

Hi did you get it sorted out ??

Re: Poor Discover y +TNT Sports

MightyQuinn — Wed, 06 Nov 2024 20:46:48 GMT

Hi @Ianstevenson081 Watching Int/Ars now, perfect picture on my Apple TV box.

Re: Poor Discover y +TNT Sports

Roadwarrior — Wed, 06 Nov 2024 21:46:18 GMT

I cancelled Sky Broafband when contract ended . Signed up in London with Community Fibre 1GB Speed.

Buffering went away .

Picture quality on SD/HD

still variable on Sky and D+.... until I bought a LG 4K OLED TV and got UHD. No issues now . Old Panasonic Plasma works perfectly on Sky mini box upstairs. No buffering , No dropouts . V. Good picture on HD.
I think Sky ,D+\TNT have improved the consistency of their transmissions .